Monthly Archives: April 2016

Robots vs. Leaders with Empathy

Speaking from my years of experience working with people, families and communities as a professional coach, trainer, psychotherapist and social worker, I’ve always appreciated that our human needs are very clear – we want to be seen, have a voice and be able to contribute in a meaningful way.

And a robot or computer simply can’t provide that connection in any significant way and never will be able to. A robot is no competition for the human touch, the human heart and the human ear.

As leaders, these subtle but critical sensibilities show up as empathy. Empathy is the core of all social & emotional intelligence: true inspirational leadership never happens without it. Empathy is the ability to see the situation from another person’s eyes and heart. It’s the ability to set aside your own agenda, to listen deeply without judgment and to be able to genuinely understand and appreciate the perspective of another.

Do all leaders have this ability? No, they do not but the ones who do are remembered for their ability to engage and inspire us to always be at our best. We will work our hearts and souls out for that leader who genuinely hears us, values us and gives us the opportunity to use our talents to contribute in meaningful ways.

Can empathy be learned? Yes, it can, with daily practice and an authentic belief and enjoyment of others. It’s part of what clearly differentiates us from any computer program, machine or data package.

A robot can’t compete or replace us when we as leaders are at our best and humanly connected to others.

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Rise of the Robots

Rise of the Robots: Technology and the Threat of a Jobless Future, Martin Ford, 2015.

This is an eye-opening book that is the recent winner of the Business Book of the Year 2015. It’s hard to put down for any of us working in the areas of career transition, leadership and economic growth.

Ford is an author and founder of a Silicon Valley-based software development firm committed to helping us see the tsunami of a “perfect storm” of accelerated technology, long-term unemployment and income disparity. He begins by taking us back in history to WWII and the impact automation technology had on individual employees – short-term losses with long-term benefits.

But it is very different now. Technology is accelerating so fast that humans have already been left behind. The surge in “information technology” or artificial intelligence in the form of robots, computers, iPhones, etc. is rapidly replacing highly skilled workers in all industries. Ford speaks directly to the impact of this on our college graduates and gives us a disturbing prediction on the future of their careers. Pick up the book and let me know what you think.

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