Kit Prendergast, PCC
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Tag Archives: communication
How to Begin Asking Powerful Questions
What is your favorite question to be asked? What question or questions can someone ask you that engage you right away in a meaningful conversation? And what signals do you pick up that tell you this individual is genuinely interested in you?
It’s a gift when someone is truly curious about us and interested in learning about what we think. And it’s even more unusual for someone to be willing to listen deeply to what we have to say without interrupting with their own agenda or opinions. When we feel “safe” in those conversations we can relax and be ourselves. And just as importantly, we can share our own wisdom freely.
As leaders in today’s rapidly changing world, we all need the very best of everyone at the table. We can’t afford to ignore or minimize the strengths of those we work with simply because we don’t know how to ask the right questions at the right time. But how do we know what to ask and when?
Here’s how to start . . .
First, know that people are naturally “resourceful and whole”. This is a core belief of coaching and challenges us as leaders to create safe conversations for others to bring their best ideas, energy and focus to mutually desired outcomes.
Second, step into your curiosity. Be quiet, mindful and simply curious. Start the conversation off with a “What” question or a “How” question. Avoid “Why” questions because they often have the unintended result of creating defensive feelings. Examples of questions are:
- “What have you already been thinking of?”
- “What would that look like?”
- “How will you know you/we are successful?”
- “What is the opportunity/challenge here?”
- “What is your professional assessment/recommendation?”
Third, listen deeply without interrupting, especially if the other person is more introverted. These questions are some of my favorite.
- “What else?”
- “What is the part that isn’t yet clear?”
- “What other resources/planning do you need?”
- “What is getting in the way of your success/movement ahead?”
Finally, ask several questions directed to action steps and accountability. That’s the easy part for leaders who are strong problem solvers. Remember to stay curious and ask how they want to move forward. Listen for their wisdom – that’s why you hired them!
Posted in Kit's Tips
Tagged coaching, communication, Emotional Intelligence, energy, Multigenerational, Talent Development, teams, training
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Stepping Up to Be a Global Volunteer: Why & Who?
It’s a good question . . . Why volunteer time, energy and money to work in a totally different country with all its risks and unknown challenges? And who would even want to do that anyway?First, the question of “why” . . . although the answer is different for everyone, it almost always gets back to a strong sense of wanting to be part of something bigger than just ourselves – to find meaning and purpose in our own individual efforts. It’s that spark – that hope that each of us in some small way can contribute to making the world just a little better for others.
Second, is the “who” . . . who takes on these kinds of challenges? Our work in Peru was intense but relatively easy compared to the tough Peace Corp assignments, Doctors Without Borders or other similar humanitarian efforts around the world today.
Now what about you? At this time in your life, are you thinking (and maybe even excited) about stepping up to this kind of experience? It takes a lot of planning, preparation and can cost significant money as well as time away from work and family commitments. Are you ready for that kind of adventure and challenge?
If so, here are five excellent more personal questions to honestly ask yourself before raising your hand and submitting your application.
- What are my expectations of this experience and are they realistic?
- Am I physically and emotionally healthy enough for this experience and possible risks?
- Am I truly open and receptive to learning and appreciating a new culture/way of life?
- Am I really flexible regarding time schedules, new foods, different personalities (on the team), work responsibilities etc?
- Do I have a love of people and a sense of humor!
There are many other criteria to honestly see if global volunteerism is for you at this time in your life. Be honest with yourself – this may be a great time or perhaps not “yet”. Either way, it’s a delicious option!
Posted in Global Training & Coaching, Kit's Tips
Tagged communication, Global Volunteerism, learning, Visioning
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Your Words Will Inspire Others to Take Action
It’s relatively easy to simply get up and speak in front of a group. But to design a meaningful message and then deliver it in a powerful way so that it has the impact you want is far more difficult.
I’ve been a master trainer for years and have learned a lot through my share of mistakes. I’m very comfortable now with my skills in knowing what will work or not with different kinds of audiences, in different venues and with different desired outcomes.
So if your goal is to inspire others to take some kind of action, then think carefully about these three “best practices” as you start to prepare. These three elements will give you an excellent framework for your 18-minute “TED-like” Talk. You will be pleasantly surprised at the impact you can have!
- First, know what is important to your audience! What is meaningful to them?
- Second, speak from your heart – your passion is what will engage your listeners.
- Third, be clear about the action you want them to take and why.
Talk Like Ted
Talk Like Ted: The 9 Public-Speaking Secrets of the World’s Top Minds, by Carmine Gallo, St. Martin’s Press, New York, N.Y., 2014.
I’m an experienced public speaker, but when I was asked recently to give a “TED-like talk,” I was understandably a bit intimated. As luck would have it, I had picked up Gallo’s newest book in the Dallas airport just days before.
Gallo has written an excellent “how to” book on designing and delivering a powerful, engaging but succinct message in just 18 minutes. Gallo’s guidelines are based on his extensive research of the most popular TED presenters as well as studies of recent developments in neuroscience and communications. So with Gallo as my guide, I’m already working up my presentation to give at the Career Center at the Association of Talent Development (ATD) ICE annual conference to be held in Orlando, Florida in May. I’ll let you know how it goes!
Posted in Kit's Resources & Book Reviews
Tagged communication, motivation, Networking
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Maximum Success with LinkedIn
Maximum Success with LinkedIn: Dominate Your Market, Build a Global Brand, and Create the Career of Your Dreams, by Dan Sherman, The McGraw-Hill Companies, New York, New York, 2013.
If you are a professional at any stage of your career journey you will find this book invaluable. LinkedIn has become the indisputable leader in connecting professionals together to maximize business and career success.
Sherman has a delightful way of writing this easy-to-read book. Each chapter (starting with “Love at First Click”) takes us through how to design our profile so that others can find us easily, know what services we offer, how to contact us and what the final benefits will be in working with us. Pick up this book and read it over the weekend. And then send me an invitation to connect. I always enjoy learning what my colleagues are doing and LinkedIn is the ideal way to do that. It’s easy, free and powerful!
Posted in Kit's Resources & Book Reviews
Tagged communication, Networking, Relationships, social media
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