Author Archives: Kit Prendergast

Be Enchanting – Learn How to Smile Like George Clooney

The first step to enchanting anyone is “likeability”. Coming across as a grumpy old man too tired to learn new tricks (now that’s a personal brand no one wants) is not going to help you enchant anyone to go over and beyond. Instead, we need to ensure that people like us and we start with the most basic skill – smiling.

Try to smile like George Clooney. He has a smile that radiates from his eyes. Yes, the muscle surrounding our eyes is called the orbicularis oculi muscle and this muscle is what squeezes together to create those crow’s feet or laugh lines (as my sister calls them). A smile that uses all of these eye muscles has its own name – the Duchenne Smile – named after Guillaume Duchenne, a French neurologist.—

It’s actually not hard to have a radiating smile if you practice this simple tip – as you are walking into a room this holiday season think about some pleasant memory or upcoming fun plans. Let yourself dwell on those thoughts to give yourself that nice lift. Now keep them in mind and let your smile shine through!

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Career Distinction

Career Distinction: Stand Out by Building Your Brand, by William Arruda & Kirsten Dixson, John Wiley & Sons, Inc., 2007.

This book is terrific! If you are moving up in your career, over or even into an entirely new field, this book is a “must read” over and over again! Arruda is known as the “Personal Branding Guru” for his groundbreaking work in helping people identify and maximize their personal brands.

In 2001, he launched the 360Reach Personal Brand Assessment and since that time has worked with hundreds of professionals in identifying and maximizing the power of personal branding. Pick it up, learn how to identify your “unique promise of value” and take your career to that next level.

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The Holidays! Connecting With Your Target Audience

Over the years, I’ve noticed that there is a delicious week or two just before Christmas Day when things are usually quite quiet in people’s offices. Trainings aren’t being scheduled; staff meetings are postponed; projects are slowing down and people are often a bit more relaxed – especially if they are at the office between Christmas and New Year’s. This can be an ideal time to connect with others!

Here’s my suggestion . . . identify 5-7 people who know you well or should know you. Who needs to know more about you in this coming year so they can help you move toward your 2013 career goals? Be very selective in who you choose because you have limited time and budget.

If they are local, pick up the phone and call them. Renew the relationship by asking how their year went, share what you are doing professionally and be open to how you could help each other in 2013. If they are across the country, still pick up the phone and see if they are in the office. Get on a roll . . . and leave a message if they are not there. Just say “Happy Holidays” and “thinking of you.”

You will be amazed how effective this personal contact is! And yes, you can use your social media outlets to send out messages as well but nothing is as powerful as a personal call. If you want to practice, call me!

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To Delegate or Not? A Struggle for Leaders

To delegate or not? Delegation is one of biggest challenges for a leader in today’s work world.  With work loads increasing, more complex problems to solve and fewer staff to cover the bases it’s no surprise that anyone in a leadership role (managers, supervisors, team leads etc.) struggle with the who, what, when, why and how of delegating wisely.

Why is it so hard? 

As a executive coach, this is what I hear from both experienced leaders and emerging leaders in both corporate, government and non-profit business environments.

  • It takes too much time for me to explain it.
  • I’m not sure it will be done right.
  • I could do it faster, easier, cheaper etc.
  • If someone else does it – maybe I’m not needed as much.
  • I don’t want to bother people – they’re already working hard enough.
  • I don’t want to be self-important. (Jimmy Carter carrying his own suitcase)

Getting In Our Own Way

So the bottom line is that we often get in our own way.  Are we a perfectionist? No one else can do it as well as me.  Or do we delegate too much to one person that we trust but then others don’t get a chance. Are we concerned that if the other person does a great job that maybe – just maybe – we will be working our way out of a job.  Or maybe it’s simply the rush we get from being that “go-to” person all the time even if it means working 24/7.

Those are important questions to ask ourselves.  Are we actually the biggest obstacle to ourselves because we can’t get out of our own way?

What does a good role model look like?

Interesting, leaders often mention that they haven’t had a good role model in delegating over the years either from parents, colleagues or bosses.  So in a great round robin discussion these 7 qualities were identified by experienced leaders as critical for a “ideal delegator”.

  • They create a “culture of delegation”.
  • They create a “culture of mutual trust”.
  • They plan ahead so they aren’t “dumping” tasks on others.
  • They delegate “results” not just “activities”.
  • They delegate both important and maintenance tasks as well.
  • They have confidence in their staff and want to utilize their staff’s strengths.
  • They are truly committed to growing & developing their staff.

So how do you measure up? Are you willing to get out of the way and let others grow, develop and succeed?  If so, you will be delightfully surprised how it will help you be more productive, manage your time and energy better and ultimately provide greater benefits to your own company.  And the icing on the cake is less stressLet me know how you are doing!

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Using “We” For Sense of Ownership

It’s such a simple word “We”.  It’s easy to forget the emotional connection this simple word has the power to create.

Savvy leaders know this and they wisely use “we” in their communication with their functional and project teams.  They know that this word shifts people’s mindset from an “I” or “me” mentality to a shared vision and commitment.

Suddenly, there is a sense of ownership.  It’s subtle but the feeling is that we are in this all together – sink or swim – we are connected together and will all share in the success or failure of our efforts.

That’s very powerful.  And it’s simply a shift in language.  But it must be authentic.  The leader must be genuine in their belief that the synergy of highly motivated and committed people is through a sense of ownership.  As we know it truly “takes a village”.

 

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